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Landmann Warranty

All LANDMANN products are covered by LANDMANN's warranty program (see product instruction manual) from the date of purchase. The warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects only. If a LANDMANN product fails as a result of a manufacturing fault or defect under normal use in accordance with the manufacturer’s instructions, LANDMANN, at our discretion will repair, refinish or replace the failed product. LANDMANN reserve the right to substitute the failed products with a similar product should the model or color no longer be available. Any replacement will be for the failed product only, where compatible parts are available and not necessarily a complete barbecue. The original warranty period is not extended in the event of a repair, refinish or replacement. In the event of a warranty claim, it is the customers’ responsibility to return the product to either the retailer or to the LANDMANN Service Department along with a copy of a proof of purchase. No claims for warranty will be accepted without a proof of purchase.

To make a claim please contact LANDMANN Service Department at 1-800-321-3473

Warranty Exclusions

Note: Barbecues must be covered when not in use


Returns, Refunds & Cancellations

Thank you for shopping at LANDMANN.

If you are not entirely satisfied with your purchase, we’re here to help.

LANDMANN products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact LANDMANN by email: customerservice@landmann-usa.com

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

7405 Graham Rd. Fairburn, GA 30213

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from LANDMANN.

Damaged items

If you received a damaged product, please notify LANDMANN immediately for assistance.

Contact Landmann

If you have any questions about Landmann's Returns and Refunds Policy, please contact Landmann by email: customerservice@landmann-usa.com

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